WE’RE HIRING!

operations & finance manager

ABOUT THE JOB

We are seeking a high-level Operations & Finance Manager to bring clarity, discipline, and scalable infrastructure to our internal business operations.

This is a fractional leadership role (20–30 hours per week) designed for an experienced operator who understands financial reporting, agency profitability, and system optimization. You want meaningful ownership without full-time hours.

This role reports directly to the Founder.

WHO WE ARE

We’re a small, hospitality-focused marketing agency serving restaurants, lifestyle brands, and experience-driven businesses across the Southeast. We are a lean, high-performing team of four with strong profitability, thoughtful client partnerships, and ambitious growth goals.

We’re doers. We make things happen, and always from a place of service to our clients and to each other. We move fast, but we have fun and we’d rather eat dirt than take ourselves too seriously. Our work though - it's serious business. We do what it takes so the work can speak for itself.

Our Values

• Lead with empathy.

• Words matter.

• Deliver value.

• Take the extra step to surprise + delight.

• Do more with less - always be resourceful but never cut corners and always deliver excellence.

WHO YOU ARE

You are:

• Financially fluent and comfortable building and interpreting P&Ls

• Experienced in service-based or agency business models

• Highly organized and systems-oriented

• Proactive and confident in recommending improvements

• Calm, detail-driven, and clear in communication (verbal and written)

• Comfortable working independently in a small, fast-moving team
  

YOUR ROLE AS AN OPERATIONS & FINANCE MANAGER

Our company is profitable, lean, and growing. This role exists to protect (and increase) margins, increase financial clarity, build scalable systems, return leadership time, and strengthen infrastructure for growth.

We are not looking for task support. We are looking for ownership.

WHAT YOU’LL OWN

Financial Leadership & Reporting

• Own invoicing across all clients

• Manage and follow up on accounts receivable

• Prepare and deliver clean monthly P&L statements by the 10th of each month

• Monitor agency profitability by client and service line

• Identify expense inefficiencies and recommend improvements

• Support budgeting and cash flow visibility

• Coordinate payroll and contractor payments (Gusto + QuickBooks)

• Prepare financial documentation for CPA as needed
  

You will help ensure the agency maintains strong, sustainable margins while scaling.

Operational Infrastructure

• Audit and streamline internal workflows

• Document and maintain SOPs across core agency functions

• Ensure contracts and scopes align with profitability targets

• Build repeatable systems for onboarding clients and team members

• Improve reporting dashboards and internal visibility

• Identify operational bottlenecks and propose solutions

• Maintain internal documentation and process clarity
  
  

Executive Support & Calendar Optimization

• Proactively manage founder calendar and meeting flow

• Protect strategic focus time

• Lead coordination of internal and client meetings

• Reduce unnecessary meeting load

• Ensure operational follow-through across initiatives
  
  

This role exists to increase leadership capacity while strengthening financial discipline. 

THINGS YOU HAVE A LOT OF EXPERIENCE IN

• You likely have:

  • 5+ years in operations, finance, or business management

  • Experience in a small agency, startup, or entrepreneurial business

  • Strong QuickBooks proficiency

  • Experience with payroll systems (Gusto preferred)

  • Advanced comfort with Google Workspace (ClickUp bonus)

  • Ability to balance big-picture thinking with hands-on execution
    

  Bonus:

  • Experience working with hospitality, restaurant, or lifestyle brands

  • Familiarity with retainer-based revenue models

This role is designed as a long-term leadership position with the potential to transition to full-time Director of Operations & Finance as revenue grows. In addition to base compensation, this role is also eligible for quarterly performance bonuses.

This fractional / part-time role is not remote and based in Charleston, SC. 

If you are energized by turning complexity into clarity, aligning operations with profitability, and building infrastructure inside a growing agency — we would love to connect.

TO APPLY

PLEASE SEND YOUR RESUME TO SIMONE@CREATIVSOCIAL.COM