Online Reviews: 7 Rules of Engagement for Restaurants. How to use online reviews and your response to them to drive business and guest loyalty.
When was the last time you read through your Facebook reviews? Or (please don't quit reading already) hopped over to your business page on Yelp? Taking a few minutes to address your guests' feedback on review sites is literally the last thing on the priority list of "things to do" for most businesses, but I will maintain that it's essential.
So, you've found yourself with five minutes of downtime at the restaurant and decide to spend it posting on your Facebook Page or Instagram. Great! But then it hits you...
Everybody can use some inspiration now and then, so we've put together 30 post ideas for those times your mind goes blank.
The other day, you saw the President tweeted again about something or another, and last week you read the news and like many others, found Snapchat’s IPO valuation to be pure insanity. You’re not sure exactly what Snapchat does, but it sure as hell isn’t worth $30 billion dollars. In your spare time (haha!), since it seems to be ubiquitous, you Google how to leverage social media for your business and then the phone rings so you’ll get back to that later. To be honest, it’s hard to keep up with it all so maybe you won’t, but you take comfort in thinking you can’t possibly be the only one who hasn’t jumped into the conversation on behalf of your company.
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